We have created this brief guide for you to resolve any questions that may arise about shipping purchases made on our website and app.

CONFIRMATION AND DELIVERY TIMES

When you complete your purchase, you will be sent a confirmation email specifying the content of the order you have just placed.

Once your payment has been processed correctly, we will send your order by parcel and you will receive an email with the tracking number. With this number you can easily follow their status through their page, via WhatsApp or through their Messenger service.

Delivery time is 2 to 7 days from when you receive the email with your tracking number. Take into account that this time may be slightly longer in certain areas of the country that the parcel service has called “extended areas”.

RETURNS

If an item is not to your liking or does not fit, don't worry: you can request a return by visiting our Returns Center .

You must provide us with some information: your order number, the email with which you made the purchase and the reason why you wish to make the return.

Once we have verified the information you provided us, you will receive a shipping guide for returning the item.

The return of the package may take up to 4 days. We will refund the item within 72 hours of receiving the return.

Important: although we make the refund, it may take up to 10 days to be reflected in your account due to your bank's policies.

I NEED MORE HELP

Remember that we have personalized assistance on shipping as well as the entire purchasing process on our official channels (Facebook Messenger, chat on the page or by email ).

You can also call us at 55 7005 5210 .

We will answer your questions during the following hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

We also have automated support available 24/7 in the Help Center .